The European Insurance and Occupational Pensions Authority published its seventh Consumer Trends Report outlining key developments in the insurance and pensions sectors impacting European consumers.
While no major shifts have been observed in 2017, some trends reported in past years have become more noticeable, affecting a growing number of European markets.
The continued increase of technology-led innovations is noteworthy. Such innovations mostly concern the non-life sector, in particular the most common products such as motor, household, accident and health insurance.
Innovation, both in terms of distribution channels and usage of telematics, has dominated trends in motor insurance products.
On the other hand, the penetration of Big Data analytics in health insurance is not yet systematic, though with growth potential. This could reduce costs and help identifying, assessing, and insuring new types of risks, but at the same it could lead to the potential exclusion of some consumers’ segments, price-discrimination, and switching and competition issues.
With consumers generating more and more data and using connected devices, cyber-risk concerns are increasing. Adequate cyber-risk insurance products could address these protection needs. The demand for and offer of such products are slowly increasing across Europe.
Cross-selling practices have increased in some Member States, also alongside the growth of ondemand products. High growth, high commissions and low claims ratios could be observed and require close attention.
Growth in the life sector has been led by an increase of 42 % in index-linked and unit-linked insurance, which for the first time - since EIOPA has begun analysing consumer trends - is the largest life insurance line of business.
On the pension side, with the pace of reform having slowed down, no major changes have been reported. However, the shift from defined benefits to defined contribution schemes continues.
Innovation can be seen in both the occupational and personal pension sector. Sustainable finance is becoming more and more prominent. Furthermore, innovative - behaviourally informed regulatory requirements and techniques to inform and engage with members have been seen in some Member States.
Looking ahead, the regulatory changes, such as the Insurance Distribution Directive (IDD), IORP II, Packed Retail and Insurance Based Investment Products (PRIPPs) are expected to increasingly affect trends in both, the insurance and pensions sector.
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