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This Eurobarometer survey examines public opinion in the area of retail financial services (bank accounts, mortgage credit, consumer credit, stocks/bonds/shares, investment funds, insurance and payments).
The survey covered 26,856 EU citizens in all 27 EU Member States. It analyses the way in which retail financial services are perceived at the EU level and within individual Member States. It also provides cross-country comparisons and socio-demographic analysis to help understand how different sections of society perceive and use retail financial services.